We are committed to providing high-quality visa consultation and processing services. We understand that circumstances can change, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.
1. Non-Refundable Service Fees
The fees charged by australiaevisaservices.com for visa consultation and processing services are non-refundable once the service has commenced. This includes, but is not limited to, fees for consultation, document preparation, application submission, and follow-up services.
1. Non-Refundable Government and Third-Party Fees
Please note that any fees paid to government agencies, embassies, consulates, or third-party service providers (such as courier services) are non-refundable under any circumstances. Australiaevisaservices.com has no control over these fees and cannot process refunds on behalf of these entities.
3. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service Not Rendered: If you have paid for a service that has not yet been initiated by [Visa Service Agency Name], you may be eligible for a full refund.
- Service Delay: If a significant delay in service is caused by australiaevisaservices.com, and the delay is not due to factors outside of our control (e.g., delays by government authorities), you may be eligible for a partial or full refund, at our discretion.
- Proven Negligence or Error: If australiaevisaservices.com is proven to have made an error or acted negligently in handling your case, and this error results in a negative outcome, a partial or full refund may be issued, depending on the circumstances.
4. Refund Request Process
To request a refund, please follow these steps:
- Submit a Request: Contact us in writing at australiaevisaservices.com with the subject line “Refund Request.” Please include your full name, contact information, service details, and the reason for your refund request.
- Review: Upon receiving your request, we will review your case to determine your eligibility for a refund. This process may take up to 15-20 business days.
- Decision: You will be notified of our decision via email. If approved, refunds will be processed within 15-20 business days of the approval notice. Refunds will be issued using the original payment method unless otherwise agreed upon.
5. Exclusions
- Client Withdrawal: If you decide to withdraw from the visa application process after the service has commenced, you will not be eligible for a refund.
- Change of Mind: Refunds will not be issued due to a change of mind or personal circumstances unrelated to the service provided.
- Visa Denial: As visa approval is at the sole discretion of the relevant government authorities, australiaevisaservices.com cannot guarantee the outcome of your application. Refunds will not be issued based on a visa denial or refusal unless it is directly attributable to proven negligence or error on our part.
Refunds will not be provided in the following cases:
6. Final Considerations
All refund decisions made by [Visa Service Agency Name] are final and at the sole discretion of the company. This policy does not affect your statutory rights.
7. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email : info@australiaevisaservices.com
Mobile & WhatsApp : +919870130103